Return Policy

Odd One In products are all made to order and are custom made. You are entitled to a refund or free replacement as long as we’re notified within 30 days of the delivery date.

Odd One In operates as an Australian business and therefore follows Australian Consumer Law.

Conditions for a full refund or free replacement:

  • Product arrives broken.

  • Product is different to what was promised via the website or communication through emails.

  • Product arrives after stated due date.

Please note the following exceptions to our return and refund policy:

  • Replacements for design issues aren't available once proofs/mock-ups/previews have been approved. This does not apply to items that arrive broken, damaged, or after the due date.

  • Damage claims must be for items in unused condition — items showing signs of wear or use will not qualify for replacement.

Additional Information:

  • Because our products are made to order, we cannot accept change-of-mind returns or cancellations once your design has been confirmed. This does not affect your rights under the Australian Consumer Law — you're still entitled to a refund or replacement if your item arrives faulty, damaged, not as described, or after the agreed due date.

Additional Information:

  • If you choose a refund, it should be processed within 5 business days. Shipping included.

  • If you choose a replacement, it should arrive within 1-2 weeks (Australia).

    • Shipping is covered in a replacement.

    • No need to return the product.

  • (Australia) If your package doesn’t arrive within 1-2 weeks, it will be sent out again so long as it can reach by the due date. A refund is available if that timeline is not met.

  • Damaged items will receive a replacement and free shipping. Photo required for replacement.

Contact information:

If you aren’t happy with your order, there are two ways to get in contact:

If you want to learn more about your rights as a consumer, you can refer to the ACCC.