Privacy Policy

Last updated: 27 May 2026

Odd One In ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. Odd One In operates as a sole trader business based in Marrickville, NSW, Australia.

While we are not formally bound by the Privacy Act 1988 due to our size, we voluntarily follow the spirit of the Australian Privacy Principles (APPs) because we believe it's the right thing to do.

What we collect

When you interact with Odd One In, we may collect:

  • Order information: your name, delivery address, email address, phone number (if provided), and details of your order.

  • Payment information: handled directly by our payment processors (Stripe, Square, or PayPal). We do not see or store your full card details.

  • Communications: emails, contact form submissions, and any messages you send us.

  • Newsletter subscription information: your email address and any preferences, if you sign up.

  • Website usage data: through cookies and analytics tools, including pages visited, device type, approximate location, and referral source.

How we collect it

We collect personal information when you:

  • Place an order through our website

  • Contact us via email or the contact form

  • Subscribe to our newsletter

  • Browse our website (via cookies and analytics)

Why we collect it and how we use it

We use your personal information to:

  • Process and fulfil your order, including designing, making, and shipping your product

  • Communicate with you about your order, including proofs and delivery updates

  • Send you our newsletter, if you've subscribed (you can unsubscribe at any time)

  • Respond to enquiries and provide customer support

  • Improve our website and understand how visitors use it

  • Meet our legal and tax obligations

Who we share it with

We use trusted third-party services to run our business. Your information may be shared with:

We do not sell your personal information to anyone. We only share what's necessary for these services to do their job.

Some of these providers (such as Stripe, PayPal, and Google) may store data overseas, including in the United States. By using our website, you consent to this transfer.

Cookies and analytics

Our website uses cookies and similar technologies to remember your preferences, keep your shopping cart working, and help us understand how visitors use the site through Google Analytics. You can disable cookies in your browser settings, but parts of the site may not work as expected if you do.

How we store and protect it

We take reasonable steps to protect your information from misuse, loss, and unauthorised access. Order and customer data is stored within Squarespace's systems, and payment data is held by our payment processors — both use industry-standard security. We keep your information only as long as we need it for the purposes above or to meet legal obligations (such as tax records).

Your choices and rights

You can:

  • Access the personal information we hold about you

  • Correct information that is inaccurate or out of date

  • Delete your information, where we're not required to keep it for legal reasons

  • Unsubscribe from our newsletter at any time using the link in any email

To make a request, email us at hello@oddonein.com.au.

Making a complaint

If you're concerned about how we've handled your information, please email us first at hello@oddonein.com.au and we'll do our best to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the "Last updated" date at the top.

Contact us

If you have any questions about this Privacy Policy, please get in touch: